Forward-Looking Statements
This document contains forward-looking statements. In addition, we may make forward-looking statements in our other
documents filed or furnished with the Securities and Exchange Commission, and our management may make forward-
looking statements orally to analysts, investors, representatives of the media and others. Forward-looking statements can
be identified by words such as “anticipates,” “intends,” “plans,” “seeks,” “believes,” “estimates,” “expects,” “target,”
“projects,” “outlook,” “forecast,” “will,” “may,” “could,” “should,” “can” and similar references to future periods. In particular,
forward-looking statements include, but are not limited to, statements we make about: (i) the future operating or financial
performance of the Company, including our outlook for future growth; (ii) our noninterest expense and efficiency ratio;
(iii) future credit quality and performance, including our expectations regarding future loan losses, our allowance for credit
losses, and the economic scenarios considered to develop the allowance; (iv) our expectations regarding net interest
income and net interest margin; (v) loan growth or the reduction or mitigation of risk in our loan portfolios; (vi) future
capital or liquidity levels, ratios or targets; (vii) the performance of our mortgage business and any related exposures;
(viii) the expected outcome and impact of legal, regulatory and legislative developments, as well as our expectations
regarding compliance therewith; (ix) future common stock dividends, common share repurchases and other uses of capital;
(x) our targeted range for return on assets, return on equity, and return on tangible common equity; (xi) expectations
regarding our effective income tax rate; (xii) the outcome of contingencies, such as legal proceedings; (xiii) environmental,
social and governance related goals or commitments; and (xiv) the Company’s plans, objectives and strategies.
Forward-looking statements are not based on historical facts but instead represent our current expectations and
assumptions regarding our business, the economy and other future conditions. Because forward-looking statements
relate to the future, they are subject to inherent uncertainties, risks and changes in circumstances that are difficult to
predict. Our actual results may differ materially from those contemplated by the forward-looking statements. We caution
you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact
nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or
risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-
looking statements include the following, without limitation:
• current and future economic and market conditions, including the effects of declines in housing prices, high
unemployment rates, U.S. fiscal debt, budget and tax matters, geopolitical matters, and any slowdown in global
economic growth;
• the effect of the COVID-19 pandemic, including on our credit quality and business operations, as well as its impact on
general economic and financial market conditions;
• our capital and liquidity requirements (including under regulatory capital standards, such as the Basel III capital
standards) and our ability to generate capital internally or raise capital on favorable terms;
• current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses,
including rules and regulations relating to bank products and financial services;
• developments in our mortgage banking business, including the extent of the success of our mortgage loan
modification efforts, the amount of mortgage loan repurchase demands that we receive, any negative effects relating
to our mortgage servicing, loan modification or foreclosure practices, and the effects of regulatory or judicial
requirements or guidance impacting our mortgage banking business and any changes in industry standards;
• our ability to realize any efficiency ratio or expense target as part of our expense management initiatives, including as a
result of business and economic cyclicality, seasonality, changes in our business composition and operating
environment, growth in our businesses and/or acquisitions, and unexpected expenses relating to, among other things,
litigation and regulatory matters;
• the effect of the current interest rate environment or changes in interest rates or in the level or composition of our
assets or liabilities on our net interest income, net interest margin and our mortgage originations, mortgage servicing
rights and mortgage loans held for sale;
• significant turbulence or a disruption in the capital or financial markets, which could result in, among other things,
reduced investor demand for mortgage loans, a reduction in the availability of funding or increased funding costs, and
declines in asset values and/or recognition of impairments of securities held in our debt securities and equity securities
portfolios;
• the effect of a fall in stock market prices on our investment banking business and our fee income from our brokerage
and wealth management businesses;
• negative effects from the retail banking sales practices matter and from other instances where customers may have
experienced financial harm, including on our legal, operational and compliance costs, our ability to engage in certain
business activities or offer certain products or services, our ability to keep and attract customers, our ability to attract
and retain qualified employees, and our reputation;
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